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Privacy Statement

Privacy Policy

This privacy statement lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. This policy applies to RenterReviewed, RenterReviewed.com and other places where we may collect personal information.

Highlights

Personal Information
  • We may collect personal information such as your contact, rental history, reviews, thoughts. We may also collect demographic information.
  • We collect information regarding your interactions with our Web sites using cookies.
  • We may obtain additional personal and non-personal information from third party providers.
Your Choices
You may choose to:
  • Stop receiving e-mail, direct mail, phone and mobile marketing communications.
  • Update and correct your personal information.
Uses of Information
  • RenterReviewed does not sell, rent or trade your personal information to third parties.
  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future RenterReviewed entities or subsidiaries. We may also use the information you provide to send you marketing communications.
  • In limited circumstances, RenterReviewed may need to share your information with certain third parties to perform services on our behalf.
Important Information
  • RenterReviewed does not knowingly collect information online from children under 18.
  • RenterReviewed values our relationship with our customers and we are committed to responsible information-handling practices. View our entire Privacy Statement.

How To Contact Us

If you have questions about RenterReviewed’s Privacy policy, contact customerservice@renterreviewed.com

Regular mail:

RenterReviewed
Attn: Customer Care/Privacy
5650 Greenwood Plaza Blvd.
Suite 211
Greenwood Village, CO 80111

Our Privacy Commitment to Our Customers

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

RenterReviewed follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

·         NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.

·         CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.

·         SECURITY. We will use reasonable security measures to protect the personal information we receive from you.

·         SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

Information you give RenterReviwed may be combined or shared among current or future RenterReviewed entities and subsidiaries.

RENTERREVIEWED PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for RenterReviwed where your personal information is collected by, or on behalf of, RenterReviewed. When you provide us your personal information, you consent to the information practices described in this policy.

Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the RenterReviewed trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

Information Collected by RenterReviewed

As part of your interaction with RenterReviewed, we may collect personal information such as:
  • Contact information, including name, mailing address, phone number and e-mail address
  • Rental history information, including dates, unit number, experience, thoughts, and reviews
  • Property manager information

We may also collect demographic information, including age, personal interests and product preferences.

While you're taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
  • Provide rental reviews
  • Set up an account online
  • Provide thoughts in association with reviews
  • Manager Claim Property
  • Participate in surveys
  • Contact us with a question or concern
  • Participate in other activities with RenterReviewed
  • Provide photos

Uses of Your Personal Information

We use the personal information you provide for purposes including, but not limited to:
  • Fulfilling requests for reviews, services or information
  • Providing customer services
  • Administering surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed, or as described elsewhere within this Policy

Personal Information Provided to RenterReviewed From Third Parties

Information from Third Parties

RenterReviewed may obtain consumer information from third party providers in order to improve the accuracy of our reviews and customer database, increase our understanding of our customers, or to identify potential reviewers.

Sharing of Personal Information

RenterReviewed does not sell, rent or trade your personal information to third parties.

We may need to share your personal information with certain third parties such as our property managers, account managers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:

  • Finding a rental
  • Disputing a review
  • Disputing a thought on a review
  • Verifying the integrity of a review
  • Verifying Manager Accounts
  • Updating property listings
  • Submitting reviews
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of RenterReviewed
  • Sending regular mail and e-mail on behalf of property managers
  • Sending regular mail and e-mail on behalf of renters
  • Sending private messages
  • Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

At times we may partner with a third party to create a site, or RenterReviewed may creat a site that may look as if you are on a www.renterreviewed.com page. These sites may be co-branded or may have the look and feel of being on our site. However, the information collected on these pages may not be covered under the RenterReviewed Privacy Statement. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.

Choices Regarding Your Personal Information

RenterReviewed communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:
  1. Contact with your request and current contact information.
  2. Send a letter with your request and current contact information to:

    RenterReviewed
    Attn: Customer Care/Privacy
    5650 Greenwood Plaza Blvd.
    Suite 211
    Greenwood Village, CO 80111
     
  3. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

RenterReviewed will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
  • 10 business days for e-mails
  • 30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Updating Your Personal Information

RenterReviewed wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:
  1. If you've created an account on RenterReviewed.com, you can update your online account information after logging into your account.
  2. Call: 720-363-5078
  3. Email a request
  4. Send a letter to:
    RenterReviewed
    Attn: Customer Care/Privacy
    5650 Greenwood Plaza Blvd.
    Suite 105
    Greenwood Village, CO 80111

If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

Security of Your Personal Information

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. RenterReviewed cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

·         Choosing a Personal Password on Renterreviewed.com

When you create an account on RenterReviewed.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.

Cookies, Clickstream Technology, Third-Party Ad Providers and Interest-Based Advertising

Cookies

A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

RenterReviewed may use a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.

You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will have limited use of the website

Clickstream Technology

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps RenterReviewed understand how visitors use our Web site.

Third-Party Ad Providers and Interest-Based Advertising

We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.

Collection of Children's Personal Information

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 18.

Concerns About the Privacy or Security of Your Personal Information

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
  1. Call: 720-363-5078
  2. Send an email
  3. Send a letter to:
    RenterReviewed
    Attn: Customer Care/Privacy
    5650 Greenwood Plaza Blvd.
    Suite 105
    Greenwood Village, CO 80111

Privacy Policy Changes

As RenterReviewed continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last updated May. 7, 2012.